RMFW FAQs

General

Membership

Website

Event Registration

Email Communications

Members Directory

The Members Directory has moved to Cvent, our new membership and event management website.

Volunteering

If you have a question not found here, email our Membership Chair at membership@rmfw.org.

 

 

 


General

 

    • What is RMFW's address and phone number?

P.O. Box 711, Montrose, CO 81402
Hotline: (303) 331-2608

 

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Membership Help

 

  • How do I become a member?

If you need help at any time while signing up for membership, contact the Membership Chair at membership@rmfw.org.

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. Enter your first name, last name and email address in the fields on the right side of the page under Become a Member, then click on the Sign Up button.

3. One of two pages will display based on the contact information you entered in step 2:

If you are new to RMFW and are not currently on our email list, you will be asked to create your membership profile. Add your personal information, membership preferences, email list interests, and create a password, then click on the Next button.

If you are currently on the RMFW email list, you see a page that contains an option to reset your password and purchase a membership. Click the Next button.

DO NOT retrieve your password yet. You will not be able to log in until you have paid membership fees.

4. Choose a 1, 2 or 3 years membership term, then click on the Next button.

5. Choose the credit card (preferred) or check payment method, then click the Finish button. Proceed to step 6 if you are paying for your membership by credit card. Go to step 7 if paying by check.

6. If you chose to pay by credit card, an Authorize.net hosted page will pop up for you to securely enter your payment information. Complete the payment form and then click on the Pay Now button (at the bottom of the page) to complete your payment.

You will receive two emails confirming your membership: a welcome letter from RMFW and a payment receipt from Authorize.net. Also note that your membership expiration date is on the anniversary of your payment date and 1, 2 or 3 years in the future, depending on the membership term chosen in step 4.

7. If you pay by check, ($45, $90 or $135 made out to Rocky Mountain Fiction Writers) mail it to Rocky Mountain Fiction Writers, P.O. Box 711, Montrose, CO 81402. PLEASE INCLUDE YOUR NAME, EMAIL ADDRESS, PHONE NUMBER, PHYSICAL ADDRESS (IF OTHER THAT WHAT IS ON THE CHECK), AND CHECK NUMBER to ensure your payment is posted to the correct member's account. Please note that a membership paid by check may take six weeks to process. Your membership will not activate until a volunteer has posted your payment as cleared.

8. If you paid by credit card, go back to http://www.cvent.com/d/7rqn24/3W and log in. If you need a password, use the ‘Don’t know your password?’ link and follow the instructions to reset your password.

If you paid by check, a volunteer will notify you when you can log in.

If you have any questions or need help signing up for membership, contact the Membership Chair.

 

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  • How do I renew my membership?

Fifteen days prior to your membership expiring, you will receive an email reminder to renew your membership. Follow the instructions in the email or follow the instructions below to renew your membership. Note that there is a 30-day grace period after your expiration date to renew your membership. After your membership expires, you will not be able to log into Cvent.

1. Go to this site: http://www.cvent.com/d/7rqn24/3W and log in.

If this is your first time logging into your new account, go to the Log In page for instructions.

CAN'T LOG IN DUE TO AN EXPIRED MEMBERSHIP? If you get the message, "You are not allowed to access the website." enter your name and email address in the fields on the right side of the page. Ignore the password information message and click the Next button to proceed with membership renewal.

2. Go to the My Profile tab.

IMPORTANT: Before you renew your membership, check your membership expiration date in the Member Information section toward the bottom of your profile. Note that there is a 30-day grace period after your expiration date to renew your membership.

3. Click on the Purchase Membership button on the right side of the page.

4. Choose a 1, 2 or 3 year membership term, then click on the Next button.

5. Review your membership profile and update the information as needed.

NOTE: Contact membership@rmfw.org to update the date you first joined RMFW.

6. Choose the credit card (preferred) or check payment method, then click the Finish button.

7. If you chose to pay by credit card, you will go to an Authorize.net hosted page to securely enter your payment information. Complete the form and then click on the Pay Now button to complete your payment. Your expiration date will change to 1, 2 or 3 years in the future, depending on the membership term chosen in step 4.

If you pay by check, ($45, $90 or $135 made out to Rocky Mountain Fiction Writers) mail it to Rocky Mountain Fiction Writers, P.O. Box 711, Montrose, CO 81402. PLEASE INCLUDE YOUR NAME, EMAIL ADDRESS AND CHECK NUMBER to ensure your payment is posted to the correct member's account. Please note that a membership renewal by check is posted by a volunteer. Your expiration date may take six weeks to update on an account.

NOTE: Your membership expiration date is on the My Profile tab under the Member Information section toward the bottom of your profile.

8. You will receive two emails: a renewal verification from RMFW and a payment receipt from Authorize.net, completing your renewal.

If you have any questions or need help renewing your membership, contact the Membership Chair at membership@rmfw.org.

 

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Website Help

 

    • I can't log in. How do I reset my password?

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. Click on 'Don't know your password?' below the login fields.

3. Enter your email address associated with your membership. If you don't know your email address, it is the same email address in which you receive email communications from RMFW. If you still don't know your email address, contact membership@rmfw.org.

NOTE: The pop-up window used to enter your email address to retrieve/reset your password contains the following statement, "The email address you enter must be the one associated to your username." Disregard the reference to username. You do not need a username to log into Cvent. You only need the email address associated with your membership.

4. You will receive an email with instructions and a link to reset your password.

5. After you reset your password, you'll return to the log in page. If this doesn't happen, go back to the log in page via the link in step 1. Log in using your email address and new password.

 

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        • I've reset my password and I still can't log in. Who do I contact for help?

If you try to log in and receive the message, "You do not have access to this website." your membership has expired. Enter your name and email address in the fields to the right under Become a Member. On the next page click the Next button and proceed with membership payment and renewal. After you've paid for membership you will be able to log in.

Members having trouble logging in to this site or our event/membership application (Cvent), please contact our Membership Chair, at membership@rmfw.org.

 

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        • I'm not receiving the email with instructions to reset my password. Who do I contact for help?

Contact the Membership Chair, at membership@rmfw.org.

 

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        • How do I update my membership profile information?

Rocky Mountain Fiction Writers uses Cvent for membership renewal and event registration. Below are the instructions to log in and update your profile:

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. On the left side of the page, enter your email address and password.

NOTE: See 'I can’t log in. How do I reset my password?' above if you need to reset your password.

3. Go to the My Profile tab, then click on the Edit button.

4. Page down and add/change the information in your profile as needed.

5. Click the Update button to save your profile changes.

 

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        • How do I log out of Cvent?

The log out option is in the top gray bar on the right of the screen. Also note that you will be logged out if you close your browser or the open tab.

 

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Event Registration

 

        • I can't pay for an event online. Can I register and pay by alternative methods?

Yes. Look for the contact information on the event's page and contact the leader for help registering.

Cvent, our event registration website, will let you register and notify the event manager that you are snail mailing a check. Once your check has been received and clears, the event manager will approve your registration.

NOTE: Payments by check may take weeks to process. Please register early to secure your registration.

 

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Email Communications

 

        • Why am I not receiving email communication from RMFW?

New members are added to our email distribution list as soon as they create an account on Cvent, our membership and event management website. You will receive emails right away. Some reasons for not receiving emails are provided below:

1. Some email providers are extra stringent with mass communications emails such as the emails RMFW sends to members and subscribers.

        • First check your Spam folder. If you find our communications there, mark the email as 'not spam' and you should receive future emails in your inbox. You may have to do this a few times.
        • Add communications@rmfw.org to your contact list. This tells your email provider that you trust the sender.
        • If you still do not receive our emails, understand that we cannot stop email providers from rejecting emails from the email campaign provider we use. Your only alternative may be to receive emails from us at another email address or use our websites and social media sites to find out about RMFW news and events.

2. If you unsubscribed at any point from RMFW email, you put yourself on our 'Do Not Mail' list. Contact membership@rmfw.org to once again receive emails.

3. If you are still not receiving emails after addressing 1 and 2 above, email communications@rmfw.org for additional assistance.

NOTE: Some email providers will still not accept mass emails. Know that all of the information we distribute via email is also available on our websites and via our social media sites. See the Home page for all up to date announcements.

 

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        • How do I change the email address at which I receive emails from RMFW?

An administrator must change your email address. Email your new email address to membership@rmfw.org.

 

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Members Directory

The Members Directory has moved to Cvent, our new membership and event management website.

 

        • Why am I not in the Members Directory?

The RMFW Members Directory only includes members who choose to have their information in the directory. If you are not in the directory, follow the instructions below to add yourself back in:

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. On the left side of the page, enter your email address and password.

NOTE: See ‘I can’t log in. How do I reset my password?’ above if you need to reset your password.

3. Click on the My Profile tab, then click on the Edit button.

4. At the top of the page, set ‘Display my information in contact directories’ to 'Yes.'

5. Click the Update button to save your profile changes.

6. Verify that your information is included the Members Directory tab. If it's not, contact membership@rmfw.org.

 

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        • How do I remove myself from the Members Directory?

The RMFW Members Directory only includes members who choose to have their information in the directory. Refer to the instructions in the previous question and set ‘Display my information in contact directories’ to 'No' to remove yourself from the list.

 

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Volunteering

 

        • How do I become a RMFW Volunteer?

All the information you need to become a volunteer is on the Volunteer page.

 

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