RMFW FAQs

Membership renewal is available, instructions below.

Below are frequently asked questions by our members. If you have a question not found below, email our Membership Chair, at membership@rmfw.org.

General Membership Help

How do I renew my membership?

Fifteen days prior to your membership expiring, you will receive an email reminder to renew your membership. Follow the instructions in the email or follow the instructions below to renew your membership. Note that there is a 30 days grace period after your expiration date to renew your membership. After your membership expires, you will not be able to log into Cvent.

1. Go to this site: http://www.cvent.com/d/7rqn24/3W and log in.

If this is your first time logging into your new account, go to the Log In page for instructions.

2. Go to the My Profile tab.

IMPORTANT: Before you renew your membership, check your membership expiration date in the Member Information section toward the bottom of your profile. Note that there is a 30 days grace period after your expiration date to renew your membership.

3. Click on the Purchase Membership button on the right side of the page.

4. Choose a 1, 2 or 3 years membership term, then click on the Next button.

5. Review your membership profile and update the information as needed.

NOTE: Contact membership@rmfw.org to update the date you first joined RMFW.

6. Choose the credit card (preferred) or check payment method, then click the Finish button.

7. If you chose to pay by credit card, you will go to an Authorize.net hosted page to securely enter your payment information. Complete the form and then click on the Pay Now button to complete your payment. Your expiration date will change to 1, 2 or 3 years in the future, depending on the membership term chosen in step 4.

If you pay by check, ($45, $90 or $135 made out to Rocky Mountain Fiction Writers) mail it to Rocky Mountain Fiction Writers, P.O. Box 711, Montrose, CO 81402. PLEASE INCLUDE YOUR NAME, EMAIL ADDRESS AND CHECK NUMBER to ensure your payment is posted to the correct member's account. Please note that a membership renewal by check is posted by a volunteer. Your expiration date may take six weeks to update on an account.

NOTE: Your membership expiration date is on the My Profile tab under the Member Information section toward the bottom of your profile.

8. You will receive two emails: a renewal verification from RMFW and a payment receipt from Authorize.net, completing your renewal.

If you have any questions or need help renewing your membership, contact the Membership Chair at membership@rmfw.org.


Website Help

I can't log in. How do I reset my password?

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. Click on 'Don't know your password?' below the login fields.

3. Enter your email address associated with your membership. If you don't know your email address, it is the same email address in which you receive email communications from RMFW. If you still don't know your email address, contact membership@rmfw.org.

NOTE: The pop up window used to enter your email address to retrieve/reset your password contains the following statement, "The email address you enter must be the one associated to your username." Disregard the reference to username. You do not need a username to log into Cvent. You only need the email address associated with your membership.

4. You will receive an email with instructions and a link to reset your password.

5. After you reset your password, you'll return to the log in page. If this doesn't happen, go back to the log in page via the link in step 1. Log in using your email address and new password.

I've reset my password and I still can't log in. Who do I contact for help?

If you try to log in and receive the message, "You do not have access to this website." your membership has expired. Enter your name and email address in the fields to the right under Become a Member. On the next page click the Next button and proceed with membership payment and renewal. After you've paid for membership you will be able to log in.

Members having trouble logging in to this site or our event/membership application (Cvent), please contact our Membership Chair, at membership@rmfw.org.

I'm not receiving the email with instructions to reset my password. Who do I contact for help?

Contact the Membership Chair, at membership@rmfw.org.

How do I update my membership profile information?

Rocky Mountain Fiction Writers uses Cvent for membership renewal and event registration. Below are the instructions to log in and update your profile:

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. On the left side of the page, enter your email address and password.

NOTE: See 'I can’t log in. How do I reset my password?' above if you need to reset your password.

3. Go to the My Profile tab, then click on the Edit button.

4. Page down and add/change the information in your profile as needed.

NOTE: 'Display my information in contact directories' at the top of the page will remove your entry under the Members Directory tab.

5. Click the Update button to save your profile changes.

How do I log out of Cvent?

The log out option is in the top gray bar on the right of the screen. Also not that you will be logged out if you close your browser or the open tab.

What is RMFW's address and phone number?

P.O. Box 711, Montrose, CO 81402
Hotline: (303) 331-2608


Event Registration

I can't pay for an event online. Can I register and pay by alternative methods?

Yes. Look for the contact information on the event's page and contact the leader for help registering.

Cvent, our event registration website, will let you register and notify the event manager that you are snail mailing a check. Once your check has been received and clears, the event manager will approve your registration.

NOTE: Payments by check may take weeks to process. Please register early to secure your registration.


Email Communications

Why am I not receiving email communication from RMFW?

New members are added to our email distribution list as soon as they create an account on Cvent, our membership and event management website. You will receive emails right away. Some reasons for not receiving emails are provided below:

1. Some email providers are extra stringent with mass communications emails such as the emails RMFW sends to members and subscribers.

  • First check your Spam folder. If you find our communications there, mark the email as 'not spam' and you should receive future emails in your inbox. You may have to do this a few times.
  • Add communications@rmfw.org to your contact list. This tells your email provider that you trust the sender.
  • If you still do not receive our emails, understand that we cannot stop email providers from rejecting emails from the email campaign provider we use. Your only alternative may be to receive emails from us at another email address or use our websites and social media sites to find out about RMFW news and events.

2. If you unsubscribed at any point from RMFW email, you put yourself on our 'Do Not Mail' list. Contact membership@rmfw.org to once again receive emails.

3. If you are still not receiving emails after addressing 1 and 2 above, email communications@rmfw.org for additional assistance.

NOTE: Some email providers will still not accept mass emails. Know that all of the information we distribute via email is also available on our websites and via our social media sites. See the Home page for all up to date announcements.

How do I change the email address in which I receive emails from RMFW?

An administrator must change your email address. Email your new email address to membership@rmfw.org.


Members Directory

Why am I not on the Members Directory?

The Members Directory has moved to Cvent, our new membership and event management website. The RMFW Members Directory only includes members who choose to have their information in the directory. If you are not in the directory, follow the instructions below to add yourself back in:

1. Go to this site: http://www.cvent.com/d/7rqn24/3W

2. On the left side of the page, enter your email address and password.

NOTE: See ‘I can’t log in. How do I reset my password?’ above if you need to reset your password.

3. Click on the My Profile tab, then click on the Edit button.

4. At the top of the page, set ‘Display my information in contact directories’ to 'Yes.'

5. Click the Update button to save your profile changes.

6. Verify that your information is included the Members Directory tab. If it's not, contact membership@rmfw.org.

How do I remove myself from the Members Directory?

The Members Directory has moved to Cvent, our new membership and event management website. The RMFW Members Directory only includes members who choose to have their information in the directory. Refer to the instructions in the previous question and set ‘Display my information in contact directories’ to 'No' to remove yourself from the list.


Volunteering

How do I become a RMFW Volunteer?

All the information you need to become a volunteer is on the Volunteer page.